NorthmarkSupport
Answers to common questions, and a form to reach us if you need more help.
Common questions
I bought Northmark Lifetime. How do I get it on another device?
Sign in with the same Apple Account, open Northmark and go to Profile, then tap Restore purchases. Your purchase works on every iPhone, iPad and Mac signed in to that account.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Visit reportaproblem.apple.com, sign in with your Apple Account and choose the purchase.
How are Writing and Speaking scored?
Northmark estimates your level from the task requirements, your vocabulary, your organization and, for Speaking, how long and how clearly you spoke. On devices with Apple Intelligence, it also reviews your answer on the device. These are estimates to guide your practice, not official scores.
The microphone or speaking task isn't working.
Open the Settings app, find Northmark, and make sure Microphone and Speech Recognition are turned on. Then try the sound check at the start of the test again.
Where is my data stored, and how do I delete it?
Everything stays on your device. To delete it, go to Profile and tap Erase everything, or delete the app. See the privacy policy for details.
I think an answer in a test is wrong.
Please tell us with the form below. Include the test number, the part and the question number, and we will check it.
Contact us
We read every message and usually reply within two business days.